Returns and Refunds

Returns

We do not offer returns at this time due to the handmade nature. 

Refunds

Disclaimer: Due to our handmade process, each item is unique. Characteristics such as bubbles, frosting, or slight color variations are normal and expected, adding to the charm and individuality of each candle. These features do not affect the performance or quality of the product and are not considered defects; therefore, they are not eligible for refunds. We appreciate your understanding and support.

Eligibility: If you receive a candle that is damaged during shipment or if we mistakenly sent you the incorrect item, you are eligible for a refund.

Refund Requests & Process: To request a refund, contact us at  info@onlyflames.com within 48 hours of receiving your order. Please provide the following information:

• Order number
• Product(s) for refund
• Detailed description of the damage
• Clear photograph showcasing the damage

Approved refunds will be issued to the original payment method.

Thank you for choosing OnlyFlames. We appreciate your business and strive to provide a positive shopping experience.